Return&Refund Policy

Cindymiss Return&RefundS

Return Requirements for Return-Eligible Items
All Clothing Items, Including Wedding Dresses, Suits, and other Formal Attire:
Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker (if applicable) intact.
All Other Categories:
Items must be returned in their original, unused, unaltered, and unwashed, condition with all tags attached and in their original packaging.
Non-Returnable Items
The following items cannot be returned or exchanged:
Bodysuits, lingerie, underwear, accessories,  and any other items for which return or exchange is noted as not being supported on the product page.
Free gifts cannot be returned or exchanged.
Customized items cannot be returned or exchanged. In addition, order cancellation for customized items is not supported.
Quality Check for Returns
1. When a return item arrives at our warehouse, we will inspect and/or test it to ensure it is return- eligible and meets the applicable return requirements listed above. If the item passes our quality check, we will issue a refund. If our inspection finds that the returned item is not return-eligible or does not meet the return requirements listed above, we will reject the return and refuse to issue a refund or credit.
If the return item is rejected, we will send the item back to you at the same address that was specified in the original order and will deduct its return shipping fee from the amount of refund of other item(s) returned in the same order, if any. Currently, the return shipping fee for sending the rejected-return item to you is $7.99, and we reserve the right to adjust this fee.
2. In certain cases, we reserve the right, at our sole discretion, to offer a refund on the rejected-return item, instead of sending it back to you.
3. If you receive a damaged/defective item, please contact SHEIN Customer Service within 24 hours of receipt.
Return Shipping Fee
If you do not have any reason to apply for return, we will only offer free return for the first time. We will check the quality and size of the goods before delivery and take photos and videos for you to confirm. We will deliver the goods to you only after your consent. You must use the return label ("Return Label") we provide (See "Return Request Process" section below for details), then send the return package to us postmarked within 30 days after the delivery date.
If you have already returned item(s) from an order but would like to make additional returns of item(s) in the same order, you can use the Return Label we provided, and a $7.99 shipping fee will be deducted from your refund. Please note that additional returns must also be postmarked within 30 days after the delivery date.
Return multiple items from different orders in the same package
If you want to return items from different orders, you can return them together. When the items you returned meet the conditions for merging labels, you can select all the items in the COMBINE RETURN LIST. Remember to keep all of the items to be returned in one package.
1. Sign into your User Account.
2. Go to "my orders" and find the order that contains the item(s) you would like to return and click "Order Details".
3. Then click the "Return Item" button, select the item(s) you would like to return, indicate the reason, and click "Next Step." Please note that some items are non-returnable as specified above.
4. Select the "Refund Method."
5. Select the "Return Method": You can return either by USPS or UPS or drop off your returned items in post point of you nearby. You can use either the Return Label (Printer Required) or the QR Code (No Printer Required) that we provide. The Return Label and QR Code only work.
Please note that due to logistic carriers' restrictions, some return methods may not be supported for your return.
6. Please note that returned items must be correctly shipped using the correct Return Label or QR Code. If there are multiple Return Labels or QR Codes for multiple items to be returned, please do not mix them up.
Refunds
1. Refunds will be issued only after a return-eligible item, postmarked within 30 days after the delivery date, has been received at our warehouse and has passed our quality check.
2. For products that are returned in accordance with this Return Policy and pass our quality check, refunds will be processed within 7 business days after we receive your return package. The refund will be issued to the original payment method or your Wallet, as per your request.
Unfortunately, due to transportation delays, your refund may require an additional 3-5 days to process. Thank you for your patience and understanding.
3. The original shipping fee, if any, is non-refundable.
4.We will give you a full refund in case of lost, damaged or undelivered packages
NOTE: If you have any issues with your return, please contact Customer Support within 90 days after your purchase date.